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Horizon Harvesting will accept, for returns or exchange, items that are in new condition, unaltered and free of damages by the customer within 14 days of receiving the machine. For a full refund or exchange, we will mail out your replacement or refund with in 21days from the receipt of the original item. Items must be returned with all Horizon pieces still attached and must be in their original packaging. We will work with client on any repairs due to fault or failure but will not return accept returns after machine has been used.